TradeTrakker Technical Support

Most of your questions should be answered in the TradeTrakker help file available from the Help Menu in TradeTrakker. A few other issues are addressed here and this page will be updated as other questions arise. If your question is not answered either here or in the help file, please send e-mail to DU Meter technical support.

Frequently Asked Questions

Automatic dialing to the Internet is started each time I execute TradeTrakker. How I can prevent it?

Enable Start in off-line mode option in TradeTrakker Preferences dialog box. TradeTrakker won't try to connect to the Internet when srarted.

What are the system requirements of TradeTrakker?

To successfully use TradeTrakker, will you need the following:

Pentium processor-based IBM PC compatible computer (or better)
Microsoft Windows 95, Windows 98, Windows NT 4.0 or Windows 2000 Operating System
About 4 MB of free disk space
A mouse
A color monitor with a VGA card (256 colors or better, High color display mode highly recommended)
Internet Explorer 4.0 or higher is highly recommended.

How do I track stocks from different exchanges around the world?

TradeTrakker 2.0 has full support for multiple stock exchanges. If you are registered user of previous version, you can upgrade free of charge. The current version of TradeTrakker will now track stocks from many international exchanges and portfolios may be configured for each particular currency and exchange. However, it is not possible at this time to include stocks from different international exchanges in the same portfolio. As a rule of thumb, if the exchange uses a different currency, it must be tracked in a separate portfolio. To configure exchange and currency, go to Portfolio Properties (CTRL+P) and click on the "Market and Currency" tab and select the desired exchange from the list. This portfolio will now be able to track stocks listed on that exchange and prices and totals will be shown in the appropriate currency.

TradeTrakker is not receiving any data, Why?

If you find that TradeTrakker is not retrieving data from the Internet the problem is most likely that your connection is not live or somehow interrupted, or that you are conneced to a proxy server. Make sure that you have a live internet connection first. If your browser is working, the problem is usually related to the user connecting to the internet through a proxy server. Go to Edit/Preferences in TradeTrakker and configure it for the proxy server. Use the Help file button in the Preferences dialog box for more information on that.

I find that Tradetrakker is using an excessive amount of CPU utilization. What can I do about that?

We are aware of this issue, which affects very small percentage of our users, and it will be resolved in the next release of TradeTrakker. Meanwhile, please switch TradeTrakker to offline mode when you disconnect from the Internet, if you are affected by this problem.